FAQs

how do i create a subscriber account?

1. Navigate to your portal through the smile button in the upper right corner of the website.

2. Click on 'Sign Up'

3. Complete the required fields with the email you used to create your subscription order.

is an account automatically created for me when i subscribe?

Your subscription order will not automatically create an account. After purchasing, you must create a profile in the subscriber portal to access your account.

Can i skip an order?

Yes, you can skip an order whenever you need. Sign into your account through the subscriber portal and click Manage Subscription to skip an order.

How do i change my flavors?

You can change flavor options in between orders. Navigate to Manage Subscriptions through your portal and select "Add a Product". Change the product to your choice of flavor and select the frequency and subscription details. Please note at the moment we are not offering 'custom' variety packs of our flavors.

I need help with my order

Please email us at hi@drinkmoment.com and we would be happy to help you out with your order.

how do I cancel my subscription?

We're sorry to see you go! If you would like to cancel a subscription, navigate to your portal through the smile button in the upper right corner. Under Order History, click on Manage Subscriptions. Your current subscription will be listed under Active Subscriptions. Click on the subscription you would like to cancel. When you scroll down, you will see the option to Skip this Order or Cancel Subscription. Select Cancel Subscription and you will be prompted to choose a reason for cancellation. Click Next when you have chosen, and then select Cancel. You can confirm your subscription is cancelled if it does not appear in upcoming orders.